Privacy and Cookie Policy
Privacy Policy of activate.ch
This Website collects certain Personal Data from its Users.
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Owner and Data Controller
Activate sàrl Rue de la Pélisserie 18 1204 Geneva
Owner's contact email: hello[at]activate.ch
Types of Data collected
Among the types of Personal Data that this Website collects directly or through third parties are: Trackers; Usage Data; Data communicated during use of the service; first name; last name; phone number; answers to questions; user content; email or message content; profile photo; message date; message sending time; message sender.
Complete details on each type of Personal Data collected are provided in the sections dedicated to this privacy policy or by specific explanatory texts published before the Data collection. Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using this Website. Unless otherwise specified, all Data requested by this Website is mandatory and their absence may make it impossible for this Website to provide its Services. In cases where this Website specifies that certain Data is not mandatory, Users are free not to communicate it without consequences on the availability or operation of the Service. Users who have doubts about which Personal Data is mandatory are invited to contact the Owner. Any use of Cookies – or other tracking tools – by this Website or by third-party service owners used by this Website aims to provide the Service requested by the User, in addition to the other purposes described in this document and in the cookie policy.
Users are responsible for any third-party Personal Data obtained, published or communicated through this Website.
Mode and place of Data processing
Processing methods
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Data. Data processing is carried out using computers or IT tools, following organizational procedures and modes closely related to the indicated purposes. In addition to the Owner, the Data may be accessible, in certain cases, to certain categories of persons in charge of the operation of this Website (administration, sales, marketing, legal service, system administration) or to external parties (such as third-party providers of technical services, courier services, hosting providers, IT companies, communication agencies) designated, where applicable, as Data Processors by the Owner. The updated list of these parties can be requested at any time from the Owner.
Place of processing
The Data is processed at the Owner's headquarters and in all other places where the parties responsible for processing are located. Depending on the User's location, data transfers may result in the transfer of the User's Data to a country other than their own. To learn more about the place of processing of this transferred Data, Users can consult the section containing details on the processing of Personal Data.
Retention time
Unless otherwise indicated in this document, Personal Data is processed and retained as long as required for the purpose for which it was collected and may be retained longer due to an applicable legal obligation or based on the User's consent.
Purposes of processing
Data relating to the User is collected to enable the Owner to provide its Service, fulfill its obligations, respond to law enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Traffic optimization and distribution, Interaction with live chat platforms, Display of content from external platforms and Tag management.
For precise information on the Personal Data used for each purpose, the User can consult the section "Detailed information on the processing of Personal Data".
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes using several services:
Display of content from external platforms
This type of service allows you to view and interact with content hosted on external platforms directly from the pages of this Website. These services are often called widgets. These are small elements placed on a website or application. They provide certain information or perform a particular function and often allow interaction with the user. If such a service is installed, it may always collect data relating to Web traffic from pages, even if the User does not use it.
OpenStreetMap Widget (OpenStreetMap Foundation)
OpenStreetMap Widget is a map visualization service provided by OpenStreetMap Foundation that allows this Website to incorporate content of this nature on its pages.
Personal data processed: Usage Data; Trackers.
Place of processing: United Kingdom – Privacy Policy.
Tag management
This type of service allows the Owner to manage the tags or scripts needed on this Website in a centralized manner. Therefore, User data passes through these services, which could result in the retention of this Data.
Google Tag Manager (Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google Ireland Limited.
To understand Google's use of Data, please see its partner policy and its business data page.
Personal data processed: Usage Data.
Place of processing: Ireland – Privacy Policy.
Interaction with live chat platforms
These types of services allow Users to interact with live chat platforms directly from the pages of this Website to contact and be contacted by this Website's support service. If one of these services is installed, it may collect browsing data and Usage Data on the pages where it is installed, even if Users do not actively use this service. Additionally, live support conversations may be recorded.
Crisp Widget (Crisp IM SARL)
Crisp Widget is a service for interacting with the Crisp live support platform offered by Crisp IM SARL.
Personal data processed: various types of Data indicated in the service's privacy policy; Data communicated during use of the service; Usage Data; Trackers.
Place of processing: France – Privacy Policy.
WhatsApp Business Chat widget (Meta Platforms Ireland Limited)
WhatsApp Business Chat widget is a service for interacting with the WhatsApp live support platform offered by Meta Platforms Ireland Limited.
Personal data processed: email or message content; user content; message date; Data communicated during use of the service; message sender; message sending time; last name; phone number; profile photo; first name; answers to questions.
Place of processing: Ireland – Privacy Policy.
Traffic optimization and distribution
These types of services allow this Website to distribute their content using servers located in different countries and optimize their performance. The question of which Personal Data will be processed depends on the characteristics and how these services are implemented. Their function is to filter communications between this Website and the User's browser. Given the wide distribution of this system, it is difficult to determine the locations to which content that may contain User Personal Information is transferred.
Cloudflare (Cloudflare)
Cloudflare is a traffic optimization and distribution service offered by Cloudflare Inc. The way Cloudflare is integrated means that it filters all traffic through this Website, i.e. communication between this Website and the User's browser while also allowing this Website's analytical data to be collected.
Personal data processed: various types of Data indicated in the service's privacy policy.
Place of processing: United States – Privacy Policy.
Information on opting out of interest-based advertising
In addition to any opt-out functionality provided by any of the services listed in this document, Users can learn more about the options available to them to generally opt out of interest-based advertising by consulting the dedicated part of the Cookie Policy.
Cookie Policy
This Website uses Trackers. To learn more, Users can consult the Cookie Policy.
Additional information for users
User rights under Swiss Federal Data Protection Act
Users may exercise certain rights concerning their data within the limits of the law, including the following:
the right to access personal data;
the right to object to the processing of their Personal Data (which also allows users to require that the processing of personal data be limited, that personal data be deleted or destroyed, that specific disclosures of personal data to third parties be prohibited);
the right to receive their Personal Data and transmit it to another data controller (data portability);
the right to request the rectification of incorrect Personal Data.
How to exercise these rights
Any request to exercise user rights can be addressed to the owner at the contact details indicated in this document. These requests are free and the owner will respond as soon as possible, providing users with the information required by law.
Additional information on data processing and collection
Legal action
The User's Personal Data may be used for legal purposes by the Owner in court or in the stages that may lead to legal action resulting from improper use of this Website or related Services. The User is aware that the Owner may be required to disclose Personal Data at the request of public authorities.
Additional information concerning the User's Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data.
System logs and maintenance
For operational and maintenance purposes, this Website and any third-party service may collect files that record interactions with this Website (system logs) or use other Personal Data (such as IP address) for this purpose.
Information not included in this policy
More detailed information concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please consult the contact details at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by informing its Users on this page and possibly within this Website or – as far as technically and legally possible – by sending a notification to Users via the contact details available to the Owner. It is strongly recommended to consult this page frequently, referring to the date of the last modification indicated at the bottom.
If the changes affect processing activities carried out based on the User's consent, the Owner must collect new consent from the User when necessary.
Definitions and legal references
Personal Data (or Data)
Any information that, directly, indirectly or in relation to other information – including a personal identification number – allows the identification or identifiability of a natural person.
Usage Data
Information collected automatically by this Website (or by third-party services employed by this Website), which may include the IP addresses or domain names of the computers used by the Users who use this Website, the URI (Uniform Resource Identifier) addresses, the request time, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's response (successful outcome, error, etc.), the country of origin, the features of the browser and operating system used by the User, the various time details per visit (e.g. time spent on each page in the Application) and the details relating to the path followed in the Application with special reference to the sequence of pages visited, and other parameters concerning the operating system or the User's IT environment.
User
The person using this Website who, unless otherwise indicated, corresponds to the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor
The natural or legal person, public authority, institution or any other body that processes Personal Data on behalf of the Data Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, institution or any other body that, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including security measures concerning the operation and use of this Website. Unless otherwise stated, the Data Controller is the Owner of this Website.
This Website (or this Application)
The means by which the User's Personal Data is collected and processed.
Service
The service provided by this Website as described in the related terms (if any) and on this site/application.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
A Tracker indicates any technology – for example, Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprints – allowing Users to be tracked, for example by accessing or storing information on the User's device.
Legal information
This privacy policy relates solely to this Website, unless otherwise indicated in this document.
Last updated: June 24, 2024